03/11 Hemalatha M
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd

Views:2102 Applications:63 Rec. Actions:Recruiter Actions:12

Senior Manager - Mortgage Operations - BPO/KPO (10-15 yrs)

Mumbai Job Code: 273503

Senior Manager - Mortgage Operations

Candidate Specification :

- Looking for dynamic leaders from BPOs / KPOs with relevant experience in leading service delivery of Mortgage operations.

- Should have led Mortgage operations in Underwriting / default Loss Mitigation / Pre and Foreclosures in US or UK or any International Mortgage Operations

- Should be a thorough Domain expert with good client management and People management skills.

- Should have been instrumental in Critical High and complex transitions, should have been in Process excellence portfolio and seamless service delivery operations Meeting Client SLAs and KPIs.

- The role of a Sr.Manager is to effectively manage day to day operations through proactive forecasting and capacity planning. Develop front line managers to taken on the additional responsibilities.

- Review process for risk, compliance & info sec failures and create mitigation plan. Implement and/or create a contingency plan if not already in place.

- Connect with associate and customer through various communication/feedback channels i.e. Skips, one on ones, VOC, ASAT etc to get an unbiased input of the pulse on floor.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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