Senior Manager - Mortgage Operations - BPO

Senior Manager - Mortgage Operations

Role:

The role is to effectively manage day to day operations through proactive forecasting and capacity planning. Develop front line managers to taken on the additional responsibilities.

Review process for risk, compliance & info sec failures and create mitigation plan. Implement and/or create a contingency plan if not already in place.

Connect with associate and customer through various communication/feedback channels i.e. Skips, one on ones, VOC, ASAT etc to get an unbiased input of the pulse on floor.