Senior Manager - Mortgage Loan Processing

Senior Manager- Mortgage Loan Processing

About Our Client :

Our client is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.

Our client provides Mortgage Servicers & Lenders, Financial Institutions and Law Firms with back office processing services, giving our clients the power to focus on their core business and significantly lower their processing costs. Their end-to-end solutions include Loan Processing, Underwriting, Closing, Funding, Shipping, Quality Control, Accounting.

These services support Mortgage Lenders & Financial Institutions with tailor-made solutions across the loan lifecycle with improved turnaround times and higher cost effectiveness by utilizing a global delivery model.

Job Title : Senior Manager

Division : Mortgage Loan Processing

Reporting To : Associate Vice President

Location : Gurgaon

Principal Responsibilities :

- Provide leadership and guidance to Supervisors specializing in US residential Mortgage

- Subject matter expert across the entire mortgage process

- Responsible for service delivery and customer delight for multiple mortgage clients

- Establish strong relationship with clients

- Maximize same account revenue growth

- Establish and monitor processes and systems in place to ensure high quality of delivery

- Support the quality team to develop, implement and maintain a quality plan to standardize process quality systems and policies across locations

- Ensure timely intervention and resolution of client escalations

- Management reporting

Team Responsibilities :

- Identify, on board and retain right talent

- Develop and organize training programs for effective service delivery

- Mentoring and coaching team managers

- Review team's performance against operating plans and standards

Other Responsibilities :

- Coordinate and liaise with inter department for smooth functioning of operations

- Implement and act in accordance with the organization's information security policy

- Optimize operational cost and meet revenue per FTE targets

Experience :

- Should have managed a team of 120 plus FTE's

- 4 to 5 years of account management experience

- Minimum 10 years of experience in US mortgage industry

- Should have managed e2e Processing/Underwriting/Closing shops

- Familiarity with multiple Loan Originating systems

Qualifications & Behavioral Skills :

- Graduate / Post Graduate, Medium of education English

- Ability to analyze & comprehend complex financial data & provide financial alternatives

- Proficient in MS Office

Behavioral Skills :

- Strong communicator

- Experience in managing large and diverse teams

- Excellent people management, organization and time management skills

- Data mining and analytical skills

- Strong customer focus

- Proven ability of building a high performing team

- Professional & effective interpersonal skills.

Interested candidates may apply with their latest resume and mention their current CTC and notice period.