JOB DESCRIPTION: - To ensure great customer experience through managing an early orning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function at Supr Daily is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: Customer Experience: - Ensure adherence to the Service Level Agreements as informed to the customer. - Work towards continuous improvement for serving all customers within the stated service delivery times across the city. - Liaison with customer relationship team to ensure seamless customer experience. Manpower Management: - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any. - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same. Process and compliance: - Help build and implement SOPs. Manage workflow and day to day operations - Ensure compliance in hub operations and logistics in all areas - Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city - Explore opportunities for reducing the overall Cost Per Delivery - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. DESIRED CANDIDATURE: - Graduate(Premier Institute) with 5-8 years work experience OR Post Graduate(Premier Institute) with 4-7 years' work exp. - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals - Data analytics skills / should be comfortable working with MS excel.Should have the intuition to use data effectively for devising operations strategy - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service

Bangalore

Delhi

Delhi NCR

Greater Noida

Gurgaon/Gurugram

Hyderabad

Mumbai

Navi Mumbai

Noida

Pune

Senior Manager/Manager - Operations - FMCG 

Senior Manager/Manager - Operations - FMCG  ,Job Description for Senior Manager/Manager - Operations - FMCG  in Upraisal in  Bangalore Delhi Delhi NCR Greater Noida Gurgaon/Gurugram Hyderabad Mumbai Navi Mumbai Noida Pune for (3-10) years of experience. Apply Now!

Job Description for Senior Manager/Manager - Operations - FMCG  in Upraisal in  Bangalore Delhi Delhi NCR Greater Noida Gurgaon/Gurugram Hyderabad Mumbai Navi Mumbai Noida Pune for (3-10) years of experience. Apply Now!

Senior Manager/Manager - Operations - FMCG  | iimjobs.com