Senior Manager/Manager - Operational Excellence - F&A - Telecom/BPO

Work Experience:

- 12+ yrs of experience in Process Transformation, Process Automation, Operational Excellence, Quality

- 15+yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Key Skills:

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Responsibilities:

- The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

- Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

- Clear thought process to lead, guide and develop team to provide services to cluster of clients

- Strategic thinker leading the team

- Lead Business Excellence span across Operating Group / Delivery Region

- Own and deliver the Geo Automation in concert with respective delivery teams.

- Maintain team flexibility and skills to be able to support recovery work as needed.

- Maintain team recoverability