Senior Manager/Manager - Digital Service Officer - Digital Banking

Job purpose

- The role would be required to ensure timely closure of customers concerns related to Digital Banking.

- The role requires close coordination with various stakeholders to ensure customer satisfaction

Duties and responsibilities

- Understand all product and process related to Digital Banking

- Performing customer problem identification and analysis to investigate for successful resolution and closure

- Identify recurring customer issues and ensure fixing of the process

- Ensure all complaints related to Digital Banking is actioned as per the SLA

- Ensuring proactive customer communication to ensure customer experience

- Training content development

- Training the front desk officers and peer

- Think out of the box for manage customer experience