Senior Manager/Manager - Client Growth - IT

This requirement is for our esteemed IT Client in Pune.

Details are as Below:

Role Introduction:

We are looking for a business savvy leader who possesses a strong drive for delivering client value & results. This role will undertake a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and managing any gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Role & Responsibilities:

- Develop and manage client portfolios by delivering business growth and profitability.

- Analyze client performance data and identify patterns to drive business KPIs and forward looking plans

- Building long-term trusting relationships at all levels within our Enterprise Tech Clients

- Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis

- Drive expected results in the areas of adoption, usage, business value, friction and overall relationship

- Handle customer and internal escalations and deal personally with difficult customer situations and issues.

- Host product demos, training and onboarding process for existing & prospective Clients

Our ideal candidate should have:

- Bachelor's or Master's degree from a Tier-1 accredited institute

- Min. 3 - 5 years of experience in an analytical rigorous role (e.g. Analytics, Consulting, Product)

- Excellent communication and interpersonal skills.

- Ability to define and document customer success processes and best practices to deliver 10x customer experience.