Senior Manager/Manager/Assistant Manager - Customer Success - Key Accounts - FinTech - IIM/FMS/MDI

Job Summary:

- Oversee the Enterprise Client Relationship Management of the company with its most important clients.

- Own strong relationships with long-term strategic clients, and cultivate those through problem solving and process excellence.

About the company:

Our client is a series B fintech organisation and one of India's fastest-growing payments player, backed by marquee investors.

Key Responsibilities:

- Develop strategic relationships with a portfolio of major clients to ensure business longevity.

- Acquire a thorough understanding of key customer needs/requirements and ensure effective business, product, and process transformation.

- Trend/Pattern analysis of the client queries, and discovering solutions to prevent such recurring issues.

- Act as a liaison between key clients and internal stakeholders to drive strategic initiatives.

- Resolve any issues faced by the clients to enhance NPS, CSAT, and other key customer success metrics.

- Work closely and proactively with the Product and Operations teams on certain complex queries/problem statements, perform RCA and initiate permanent fix for the key issues faced.

The successful candidate:

- Must be an MBA from a Tier-1 B-school.

- Must have relevant experience in Customer Success / Key Account Management (Enterprise Clients).

- Should have prior experience in Online Payments/B2B Fintech/B2B SaaS.

- Should have experience in handling L3 escalations & priority issues.

- Experience in a startup ecosystem or a Product/Technology driven organization is a plus.

What's on offer:

- Industry leading compensation and benefits package.

- Long term wealth creation opportunity with ESOPs.

- Be a part of a premium top tier pedigree team.