Senior Manager - Learning & Development - BPO/KPO/Insurance

Job Title: Senior Manager - Learning & Development

Grade: L8/L9 Band: Middle Management

Division: Human Resources

Position Description:

- The role focuses on enhancing the leadership skills/capability across the organizational levels. It designs and implements contemporary interventions to define/enhance leadership development framework and interventions for the leadership/leadership pipeline development at various managerial levels. It also aids special interventions to nurture critical talent

Essential Qualifications:

- Masters degree in HR / Certifications in L&D/Instructional Design/Psychometric Tools will be an added advantage

Technical Qualifications:

- Strong domain knowledge of L&D and leadership development - consult, diagnose, design, implement/facilitate and evaluate

Experience:

- 10+ years of experience with at least 3 years in leadership development

Organization Structure: Reports to Director - Human Resources

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Responsibilities Skills / Competencies Required

- Design relevant leadership frameworks/tools and project plans

- Design and deliver programs/interventions under the Leadership Academy to enhance leadership skills at various organizational levels

- Develop and facilitate learning paths for senior managers/leaders

- Manage the high potential development programs

- Training content development

- Execution and training delivery

- Evaluate the impact of training, efficacy of learning interventions and methodologies used on an ongoing basis

- Develop case studies on the impact of rolled- out interventions

- Bring in the contemporary methodology mix in learning and create a learning culture

- Create a culture of coaching and mentoring

- Support Assessment / Development Centers

- Lead and manage a small team of trainers

- Support the design of competency framework

- Assimilate market practices in leadership development and share insights with the HR leadership team on a regular basis - Excellent communication skills

- Professional confidence

- Diagnostic and consulting skills

- Experience in instructional and curriculum design

- High level of facilitation skills

- Broad based knowledge of training enablers/technology

- Effective project management skills

- Ability to build excellent working relations with stakeholders

- Team building and people management skills

- Proficiency in MS Office Suite