Senior Manager - Learning & Development - BPO

Job description

ROLES & RESPONSIBILITIES:

- Conduct annual training on all levels of leadership from Supervisor to Executive level

- Conduct annual assessment of needs in Supervisor Development and Executive level leadership programs

- Collect, analyze and maintain data gathered to inform targeted leadership development programs

- Modify leadership programs as needed o Assess the success of development plans and help employees make the most of leadership learning opportunities

- Propose training and development programs and objectives for Professional Skills and Communication training programs

- Conduct follow-up studies of all completed Professional Skills and Communication training to evaluate and measure results

- Modify Professional Skills and Communication programs as needed o Design and deliver Professional Skills and Communication e-learning courses and workshops

- Conduct presentations and training

- Train and coach managers, supervisors and others involved in employee development efforts

- Exemplifies the desired culture

- Serve as a coach and mentor for others in the organization

- Works effectively as a team member with other members of management and the HR staff