09/07 HR
HR at ViralBrand Services LLP

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Senior Manager - Last Mile - Internet/Online - IIM/ISB/MDI/FMS (3-8 yrs)

Gurgaon/Gurugram Job Code: 718534

Gurgaon |Six days a week |

Job Description:

- Leading last mile deliveries of all cities in the country

- Enhancing the customer experience

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Last mile operations

- Timely Delivery of orders

- Work towards customer experience enhancement

- Delivery as per committed schedule to increase customer experience ( ReduceWait Time)

- Vendor Development/ Alternate Vendor / New Initiative in the Industry

- Regular Vendor Evaluation ( Cost/Service/delivery

- TAT)/Reach/RTO/Response on Query/ In transit DSP)

- Cost Reduction-Benchmarking and regular Negotiations to reduce overall Distribution call

- Cost Reduction- Benchmarking and Regular Negotiation to reduce overall Reverse pick up cost

- Reduction of Overall TAT of Reverse Logistics from the time reverse pick up

- Request is raised to pick and final delivery

Team Management:- ( Duty Roster, shift Planning, leave Management)

- Process Adherence

- COD reconciliation ( Follow up and Timely Receiving of same in our Account)

- Follow up with Internal Stake holders ( FC Manager/ Customer Service

Looking for:

- 3-8 years of experience

- BE + MBA from Tier 1 institute (must)

- 6 days in a week

Reporting to:- Functional Reporting to WH Ops Head & Administrative Reporting to Director OSCM

Women-friendly workplace:

Maternity and Paternity Benefits

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