Senior Manager - Key Accounts - BFSI

Job Profile:

The Key Accounts team manages marquee clients. Your role encompasses the following,

- Building and maintaining relationships with clients and key personnel within their company

- Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota

- Conducting business reviews to ensure clients are satisfied with their products and services.

- Attending meetings with clients inside and outside their offices to build better relationships with them

- Achieving client relationship targets and KPI's as set by the team lead

- Liaising with internal departments to ensure client needs are fulfilled effectively

- Escalating and resolving areas of concern as raised by clients.

- Carrying out client satisfaction surveys and reviews.

- Monitoring company performance against service level agreements and flagging potential issues.

- Updating the CRM for any change with regard to a client

Skills Required:

- Knowledge of best customer service practices

- Go getter attitude

- Strong interpersonal skills and an ability to build rapport with customers

- Previous sales/key account management experience

- Hardworking with strong work ethics

Experience Required

- Overall 5-9 Years of relevant experience in Key Account Management/Sales