Senior Manager - Key Account Management - Life Insurance

Senior Manager - Key Account Management - Life Insurance

- This position will be of key account manager, responsible for handling few exisitng key BroCA relationships, besides working towards new acquisition of Brokers, IMFs and CAs from conventional/non-convential segments

- Key focus will be on acquistion/nurturing of Mutual Fund and Equity Distribution partners - so as to strengthen distribution.

- The position would be responsible for driving top line and quality KPIs in line with organization's mandate and develop a strong and mutually benefitting association between insurer and the partners.

Business Delivery :

- Responsible for achieving sales topline, persistency & other quality KPI targets at a national level

- Working towards digital transformation of partners by utiliziaing capabilities of the organization

- Working on creating upsell opportunities through propensity models, pasa, posp etc.

- Study business models internally and externally to enable knowledge build up and cross pollination.

- Enable Sales, Commission and Persistency MIS flows to the Sales Teams and Channel partners

- Manage the expenses within the allowed limits CoA limits

Business development / new partner acquisition :

- One of the key responsiblity will be continueously hunt for new potential partners

- Focus area would be to tap MFDs and Equity partners in the market since they have captive data base

Channel Partner Management :

- Build strong relationships with the channel partner's top and senior management

- Communicating and agreeing appropriate expectations with channel partners

- Enable smooth information flow on agreed business parameters to and from the Head Offices.

- Interact regularly with the channels partners at agreed levels to have a committed and a partnership based relationship.

- Enable smooth information flow on agreed business parameters.

- Drive to ensure optimum utilization of infrastructure and digital capabilities of the channel partner

Process management :

- Formulate & implementation of activation and expansion strategy for each partner

- Build and maintain appropriate processes and evaluate them constantly to reduce the TAT, facilitate enhanced sales effectiveness and quality

- Facilitate training programs in conjunction with the Training Department

- Create engagement programs to motivate sales staff of the partners towards achievement of required sales and quality KPIs

- Study competitor activities and formulate strategies to achieve market share objectives.

- Effective micro implementation of overall business strategies to suit the local channel dynamics

- Conduct reviews and feedback sessions with the teams for montinoring progress

- Leveraging

Risk Management :

- Adhere to statutory and regulatory norms.

- Ensure strict internal compliance to all organizational procedures and systems.

- Ensure acceptable Turn-Around -Times (TAT) for all grievance and customer related issues.

Candidate Profile :

1. Should have worked in the Sales profile at supervisory so as to understand nuances of the field

2. Exposure of multiple geographies

3. Experience in MF & Equity distribution stream

4. Business Development experience

5. Functional experience of managing niche business streams/partners like POS, online, equity etc.

6. First hand experience of managing HNI clients/ Wealth partners, this is one of the key asks