- Know the customer: Deeply understand customer behavior, develop new customer insights
- Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them
- Develop deep and long standing relationship with the vendors - to drive relationships from the strategic to the tactical
- Have an in depth knowledge of competition and vendor and ability to influence the market
- Manage in store promotions along with brands - make brands partners in customer communication
- Make the destination of choice for the customers through the largest and the greatest assortment of products on offer
- Develop and manage a fulfillment strategy with the brands to ensure best selection along with the optimal cost and service.
- Build, retain and groom a strong team to deliver across functions
- Set goals, define KPIs and ensure team tracks effectively towards goals
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