Senior Manager - IT Strategy & Operations

Job Functions:

Strategy

- Work with IT leadership and VP to refine, document, and track progress on the IT Road map.

- Work with VP on IT organization structure and staffing models.

- Work with IT leadership and VP to define, build, and track scorecard metrics.

- Develop standard presentation approaches, formats, and standards.

- Develop communication decks for presentation to key management.

- Work with IT industry association to research relevant topics as identified.

Operations

- Develop financial management processes to control IT costs.

- Analyze monthly financial reports for reduction or improvement opportunities.

- Develop overall IT dashboards and KPIs for IT functions.

- Develop overall IT communicate strategy and work with others to execute.

- Work with VP on IT budgeting.

- Develop and manage internal (to IT) customer satisfaction process.

General

- Define a problem through consultations, meetings and analysis.

- Review and analyze information through different sources, reports, and research.

- Develop and present well thought out solutions and recommendations for management.

- Interview individuals or facilitate group discussions with management and employees to achieve specified outcomes.

- Develop plans and programs for change implementation in the organization.

- Act as key influencer within the IT organization to forward the direction and strategy of the team.

Qualities:

Thinking

- Ability to formulate solutions quickly.

- Presents information in a well-structured fashion.

- Able to look at things from different angles with logical thinking.

- Able to understand a problem, break it into smaller parts and provide a structure for its resolution

Execution

- Comfortable with an unpredictable work schedule; able to handle sudden or unexpected questions or requests.

- Able to understand strategies and general guidance to plan and execute accordingly.

- Able to perform work directly without need to delegate to others.

- Able to adapt to different situations and working styles

Communication

- Strong communication and social skills.

- Able to confidently interact with senior management.

- Able to influence people without having direct authority

- Ability to express thoughts in a clear manner.

Qualifications:

Minimum

- MBA from a top school.

- 5 - 10 years of experience in management consulting or similar role.

- Ability to be a strategic/big picture thinker and have a strong understanding of how the interrelationship of processes, technologies, and people create results.

- Ability to manage the results of multiple complex projects that are high in complexity and scope.

- Ability to build processes that create operational value and minimize risk.

- Demonstrate the ability to think & work independently.

- Excellent client-facing and internal communication skills.

- Excellent written and verbal communication skills.

- Strong analytical skills.

- Able to work well under pressure.

- Effectively manage time; able to meet tight deliverable timelines.

Preferred

- Experience in Mortgage, Financial Services Operations or related domain of a large financial institution.

- Ability to effectively communicate with senior leaders on strategies and plans and negotiate quality solutions.

- Solid organizational skills including attention to detail and multi-tasking skills.

- Ability to work in a fast paced environment and is adaptable to changing priorities.

- Proven ability to adapt to and manage organizational change.

For more information please call at 9896428159