Senior Manager - IT Operations - Direct Broadcast Satellite Television Provider

Senior Manager - IT Operations

- The position is responsible for managing and governing the various facets of ITIL and ISO Compliance within TataSky IT function.

- Define, Manage and Control IT Operations Processes as per ITIL and ISO Compliance

- Managing IT Process documents while also ensuring their accuracy, quality and integrity

- Manage and Govern the application-related aspects of testing, operating and improving IT services.

- Define, Analyze, Plan, Measure and Improve all aspects of the availability of IT services.

- Ensuring that all IT infrastructure, processes, tools etc. are inline with the agreed service level targets for availability

- Ensure that standards and guidelines are followed

- Manage risks that could impact IT services.

- Responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date

- Maintains and owns Process Architecture

- Establishes and maintains the overall plans for executing all DR procedures

- Ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.

- Develop and understand all testing necessary for a successful DR execution.

- Schedule and lead all DR exercises.

- Strong Application, Database and Infra Knowledge

- Must be flexible with working hours

- Strong communication skills and be capable of explaining procedures in writing or verbally.

Padmesh Sharma
Mob : 7042797460