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13/12 Vivek

Views:1351 Applications:347 Rec. Actions:Recruiter Actions:182

Senior Manager - International Operations - Customer Service (2-8 yrs)

Delhi/Mumbai/Bangalore Job Code: 1018398


- Manage the operational activities and challenges of allocated divisions and ensure resources match workloads to provide cost-effective, high-quality service within timeliness.

- Working with other supervisors and management team members to support agents and maximize customer satisfaction.

- Ensuring agents understand and comply with all call center objectives, performance, standards, and policies.

- Ensure training and development plans are maintained for all team members.

- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

- Work with the management team to identify and deliver positive change and business efficiencies.

- Identifying operational issues and suggesting possible improvements.

- Managing Managers / Team Leaders / Agents / Relationship Managers who are responsible for solving queries of students and teachers, and maintaining good relationships with students and teachers so that the business can maximize the value of those relationships.

Skills Required:

- Minimum of 2 years experience within a Customer Service or Business Operations with experience of managing large team size of 50+

- Excellent leadership and communication skills.

- Strong coaching and people development skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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