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11/09 Avinash
Lead at CareerNet Consulting

Views:2051 Applications:65 Rec. Actions:Recruiter Actions:5

Senior Manager - Inside Sales - BFSI/BPO/Online (4-10 yrs)

Bangalore Job Code: 741833

Revenue management: -

- Identify, segment customers basis potential (revenue, cross- sell) and drive revenue targets.

- Drive retention of high value customers through right incentives programs and high services delivery

Team Management: -

- Build and scale the team to meet high growth (20% month on month)

- Identify performance gaps, define right processed and training programs to build team's effectiveness.

- Re-define business metrics with evolving business strategies.

Customer Experience -

- Monitor NPS score and identify gaps.

- Conduct live call audits to identify gaps in call quality

- Define processes, feedback mechanisms and enable dashboards to improve scores

- Ensure issues are routed to specific teams and resolves within TAT

Market Analytics & Incentive Programs -

- Analyze trends for onboarded customers to map customer potential and drive sales activities

- Identify different transacting customer segments and devise measures to increase wallet share

- Work closely with category teams, collate insights from team and develop incentive programs

Solutioning & product improvements -

- Undertake RCA's for repeat issues and drive closure internally with category & product teams to enhance customer experience

- Solution tech enabled reach out for scaling and drive overall productivity

Key Initiatives -

- Drive Key initiatives pertaining to adoption of new product offerings & improving customer loyalty

Women-friendly workplace:

Maternity and Paternity Benefits

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