Senior Manager - Human Resource - BPO - IIM/XLRI/SCMHRD/TISS

We are looking for Candidates with Regular MBA Degree only and that too from premier institutes

Experience in BPO vertical is mandatory .

Job Responsibilities:

- Responsible for deploying and delivering on the Human Capital agenda for the Functional segment responsible. Responsible for workforce in multiple locations where GSD operates

- Overall Responsible for Employee Engagement & Employee Touch Programs for the segment

- Deploying all HC programs ensuring complete cascade at a grass root level

- Responsible for deploying proactive retention measures for the segment including Executing early warning system

- Supporting exit interviews - actual connect, floor intelligence and understand what is driving the attrition

- Monitoring and reporting out on program off take and feedback on HR programs

- Supporting line leaders in career / development discussions

- Establishing a strong partnership with Employee Relations and Operations shared service to enable operational execution

- Acts as a liaison for the brokerage of services between segments and internal or external providers and implements corporate driven initiatives

- Run Core Annual Processes for the Business like Comp Planning, Talent Management, & Performance Management Programs

Additional areas of responsibility :

- Work closely with the HCPs to consults on people matters relating to the formulation of a defined business or operational area's Human Capital strategy and plan along with the organizational requirements to execute that strategy and plan.

- Extensive interaction and effective working relationships with the Human Resources shared services team to ensure effective development and implementation of programs, practices and processes to meet business needs.

- Provides managers with human capital management information through technology and assists them with using this information.

- Facilitates the definition and communication of the organization's culture, mission and values which guides the decisions and actions of the managers and employees of the organization.

- Acts as a change agent to the business and designs processes and approaches which prepare employees for ongoing change and transformation.

- Creates processes and experiences that grow the capacity of the organization's key people resources which include key talent identification, planning, and development.

- Encourages building strength through diversity.

- Implements retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization.

- Supports a positive employee relations environment through effective communications, policies and practices.

Desired Profile :

- 10- 12 years Human Resources generalist experience with expertise in all Human Resources functional areas with a strong emphasis in organization development/effectiveness and leadership development

- Graduate with preferably a Masters degree in Human Resources, Business or related field

- Experience in supporting Human Capital delivery for a Business group not less than 2000 people

- Experience working in Highly Matrix Environment

- Experience working in a Human Resources function with a shared service delivery and strategic business partner model strongly will be preferred

- Strong Experience and expertise in working on Excel, PowerPoint and other tools to manage various data needs

- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

- Strong history of quickly gaining credibility and partnering with business leaders

- Ability to make recommendations and decisions supported by quantitative data

- Demonstrated project management skills

- Excellent interpersonal and communication skills