Senior Manager - Human Resource - BPO

More Details :

Reporting to : General Manager HR

Minimum Education Requirement : Post Graduate Program,MBA

Job Description :

- Minimum relevant experience of 7 years out of which last 3 years should have been in Managerial position in a medium sized BPO

- Excellent employee relationship and employee engagement skills

- Strong interpersonal skills, ability to convey and relate ideas to others

- Excellent time management skills and ability to prioritize tasks to meet or exceed the expectations of internal clients

- Excellent written and oral communication skills

- Excellent public speaking and presentation skills

- Should have hands-on approach and ability to lead team from front

- Ability to articulate thoughts and translate the same into policies and procedures

- Strong understanding and hands-on experience in electronic communication and spreadsheets.

- Vibrant and energetic attitude, willingness to perform and deliver

- A go getter with ability to independently handle and deliver on the entire gamut of Human Resources Management

- Knowledge of labour laws

- Willingness to work in shifts

- Experience in recruitment and selection will be preferred, but not a constraint

Major Responsibilities :

- Induction and on-boarding of employees

- Ensure documents verification, referral checks, background checks, opening of bank accounts, issuance of appointment letters and interdepartmental coordination

- Take appropriate proactive measures to ensure that employees are fully engaged and motivated,including management of R&R activities

- Oversee and manage performance appraisal system

- Oversee and manage IJPs

- Nurture a positive working environment

- Take appropriate proactive measures to control attrition including management of EWS

- Manage and ensure smooth delivery of all hygiene factors e.g. attendance management, leaves management, remuneration and benefits management etc.

- Grievance and query handling within agreed TAT

- Ensure discipline adherence and take appropriate actions wherever required

- Periodic review of HR policies and procedures and make amends as and when required

- Manage roll-out of policies and procedures and related change management

- Manage separation activities

Dhruv Dev Dubey