Senior Manager - HR Shared Service - IT Services

The Candidate will be a part of Common Shared Services (CSS), HR Delivery handling service processes related to Employee Life Cycle .

- Preparing for Pre-joining processes and on-boarding candidates

- Initiating Offer Requests by launching events

- Co-coordinating with Talent Partners/Recruiters/HRBPs for accurate information and follow ups

- Previewing, validating and releasing Offer letters to candidates

- Issuing Offer Addendum /revised, also rescinded Offer in termination cases

- Managing Employee help desk for query resolution in different formats of communication

- Initiating background check with Accurate to update employee records

- Tax assistance and Visa process for employees

- Working closely with HRBPs and Managers for successful on-boarding of hires

- Responding to internal and external HR related inquiries or requests and aided when needed. Resolved Ticket queries.

- Providing the resolution for unique cases and updated the knowledge bank for the same for future reference

- Ensuring appropriate service delivery support for internal stakeholders and oversaw accurate and timely processing of information for all stakeholders

- Ensuring execution and delivery of Employee Life Cycle Management services according to define Service Level Agreements(s)

- Preparing information and documents for external authorities for audit purposes

- Preparing dashboard for daily team review meeting, also collaborated Team's daily report for review

- Minimum 10-12 years HR Shared Services in a global organization will be advantageous and must have handled minimum 4-5 resources in team

- Proficiency in MS Office and excellent written and verbal communication skills

- Ability to manage multiple demands on time and work with cross-functional teams

- A collaborative, solutions-oriented approach, strong analytical skills and a proactive way of working to serve customers

- Must be an MBA/MSW with strong communication skills