Senior Manager/Head - Process & Compliance - QSR/Retail

Sr. Manager/Head Process & Compliance

7 to 15 years of Relevant experience in QSR/Retail operations

Educational Qualification:

Essential: MBA (Tier 1/2)

- Lead the process improvement and automation agenda as a part of restaurants excellence team

- Ensure maintenance and enhancements of the current processes, and introduce channel specific processes to help in smooth execution

- Responsible for tech introduction processes and managing of standards, compliance and innovation for equipment

- Drive process compliance by vendor management, training, and management reporting and analysis

- Responsible for content standards as well as process management of guest experience survey

- Ensuring bench planning, training checks for team members, RGM readiness and alignment of Area Coaches

- Ensure compliance of the new tools and plan for their adoption by Franchise partners

- Train RGMs on new processes and define high-quality user manuals and reference guides

- Incorporating new changes & sharing insights through monthly reports

- Develop a roadmap to improve customer experience and team member ease by fixing/modernizing restaurant technology

- Amplify Team Member experience through simplification of processes and standards