An exciting opportunity to build a career with one of the fastest growing chains of IVF Clinics - Oasis Fertility @ HYDERABAD. Position title - Sr. Manager / Head - Customer Experience Job Location - Hyderabad (near Jubilee Hills Check post) Job Type - Full time work from office, 100% day shift Working Days - 6 days (Monday to Saturday) Responsibilities: - Serve as an influential expert on the client experience/engagement fundamentals - Focus on communication aspect of the clients, review feedback and work out strategies/plan/create holistic solutions to improve the experience - Client journey mapping - Implement changes that addresses client queries/needs/complaints/concerns - Segmentation of clients into meaningful groups - Increase client satisfaction, loyalty and advocacy - Increase Net Promoter Score (NPS), Client Satisfaction (CSAT), Client Engagement Score (CES) - Track client experiences across online and offline channels and touch points. - Align client experience strategies with the marketing initiatives - Analyze patient satisfaction metrics to track and monitor satisfaction/engagement trends. Effectively interpret and explain patient experience data to internal stake holders. - Identify gaps/opportunities for service & engagement improvement, and develop and implement recommended action to improve the patient experience. - Work collaboratively with multidisciplinary teams to develop action plans and execute department and/or service line specific initiatives. - Make visits to all the units of the organization to understand the service trends, patient experience, and leakages, formulate and implement strategies. - Interaction with internal departments - MIS & reports Job Specification - Excellent written and spoken English. - Confident personality. - Enthusiastic, proactive, flexible and constructive approach. - Ability to work with and engage staff at all levels within the organization. - Ability to use own initiative, make decisions within the sphere of work and knowledge. Skills & Ability Required - Excellent communication skills (spoken & written) - Language - Proficiency in English - Strong organization, project management skills - Problem-solving, analytical skills and attention to detailing - Ability to multitask and prioritize daily workload - Ability to work independently in a collaborative environment

Hyderabad

Senior Manager/Head - Customer Experience - IVF Clinics Chain 

Senior Manager/Head - Customer Experience - IVF Clinics Chain  ,Job Description for Senior Manager/Head - Customer Experience - IVF Clinics Chain  in Oasis Fertility in  Hyderabad for (8-15) years of experience. Apply Now!

Job Description for Senior Manager/Head - Customer Experience - IVF Clinics Chain  in Oasis Fertility in  Hyderabad for (8-15) years of experience. Apply Now!