Senior Manager - Governance/Risk & Contract Compliance

Role: Sr. Manager, Governance, Risk & Compliance

Group Benefits (GB) Group Retirement Services (GRS)

Reporting into: Director - Governance, Risk & Compliance

Accountability:

- Review and Understand Contractual terms and the existing framework around obligations related to New/Existing custom MSA contracts

- Identify and collaborate with key stakeholders across 3 Lines of Defense to setup process to fulfil custom MSAs obligations and requirements

- Set up overall governance framework around obligations in collaboration with GB/GRS team and multiple stakeholders (Risk, Legal, infosec, etc.)

- Monitor contract performance, identify potential risks or issues, and take appropriate action to mitigate risk

- Prepares a variety of Compliance/Conformance Reports / Committee updates such as monthly/quarterly updates, quarterly/annual risk & compliance questionnaires, documents and other written materials (e.g. concise statistical, analytical reports, detailed review findings, reports, memos, letters, etc.) for documenting activities, providing written reference etc.

- Interpret contractual obligations/ directives and global / regional / market level policies & processes and integrate within the current practices

- Responsible for developing and maintaining Risk Control Self-Assessments (RCSA), risk assessments and running the quarterly attestation process across the area of responsibility

- Conduct risk based assessments / reviews capable of reviews of systems, applications and processes & thematic risk assessments on emerging risks

- Identify Operational Risks and be able to provide recommendations on additional controls

- Undertake independent testing engagements in accordance with the agreed Compliance Test Plan, assessing the effectiveness of key controls across various business units; ensuring adherence with regulatory requirements;

- Plan individual testing engagements and contribute to the development of the overall annual test plan

Eligibility &Functional Competencies:

- A minimum of 15 - 18 years' experience in Governance, Risk and Compliance or internal auditing, within the financial services/insurance sector

- Firm working knowledge of insurance processes and its lifecycle

- A recognized professional insurance certifications (e.g. LOMA/Licentiate etc.) is preferred

- Working Knowledge on Enterprise Risk Management (ERM) Framework/Operational Risk Management Framework / COSO etc.

- Knowledge of Risk, Privacy, Fraud and Anti Money Laundering (AML)

- Experience in data analytics is preferred

- An ability to gather and analyze facts, in order to prepare and present concise findings

- Ability to translate contractual obligations and related requirements into business impacts, compliance elements and regulatory risks

- Internal Audit Experience/Internal Compliance Testing Experience

Competencies (Behavioral)"

- Excellent verbal and written communication skills, with strong interpersonal skills

- Self-motivated and independent;

- Excellent relationship building skills as part of a team and with persons at all levels of the organization

- Analytical thinker with strong conceptual and problem-solving skills;

- Organized and detail-oriented with the ability to make sound judgments;

- Experience in managing change in a cross-functional environment and operate effectively under pressure.

- Ability to resolve issues creatively, effect change, and execute in an accelerated manner

- Excellent planning and organization skills and the ability to deal with complex issues

- Experience working in a client-facing, matrix, project-based assignments.

- Maintain knowledge currency (trends and business/operating models) and an understanding of the digital business paradigm at a business level

People Management:

- Setting up of a new team and inspire and motivate team members

- Display integrity and composure while dealing with multiple senior stakeholders & functional leaders

- Solve problems and analyze issues & build insightful story telling for driving improvements

- Communicate powerfully and prolifically

- Collaborate and promote teamwork

- Build relationships & diverse, equitable and inclusive teams