Senior Manager/General Manager - Talent Acquisition - BPO

Senior Manager/General Manager - Talent Acquisition - BPO

Company: A Leading BPO

Location: Navi Mumbai

Experience: 10+ years

Salary Range: 20-35 Lacs

Job description :

1. Partner with Business, HR Business Partners and Resource Management Group in identification and prioritization of current & future talent needs, and the deployment of requisite recruiting strategy for fulfilment.

2. Ensure effective fulfilment for all Projects resulting in zero revenue loss.

3. Adhere to recruitment budgets and overall resourcing cost.

4. Manage key ratios of TAT, CPH, Joining Ratio, Referral contribution and infant attrition.

5. Develop, drive and execute comprehensive search strategies designed to recruit employees across levels and from respective candidate pools (i.e. competitive research, industry profile development, networking, campus hiring, direct sourcing, vendors, etc.).

6. Develop & manage strong search partners and assessment tools.

7. Drive Campus hiring and implement appropriate programs in order to hire top talent.

8. Monitor progress against the hiring and recruiting plans, and identifying ongoing areas of improvement and associated actions.

9. Manage specific projects as determined in the annual HR operating plan and participate in functional and cross-functional initiatives.

10. Establish strategy for improving quality of hire and retention of new hires.

11. Conduct interviews and drive hiring process with metrics to measure results.

12. Monitor and review recruiting KPIs to identify opportunities to improve performance results within the business.

13. Collaborate with HR business partners and business leaders to define appropriate specifications for approved immediate and future internal and external positions.

14. Provide insights to Business regarding industry trends, competitors and the consequent impact on talent landscape and recruitment strategy.

15. Resourcefulness to develop and implement recruitment programs ensuring effectiveness, consistency, and compliance with overall strategic planning

16. Put in place meaningful metrics, processes, and tools to measure and continuously improve the efficiency of the Talent Acquisition function.

Required Experience, Knowledge/ kills / competencies:

1. 10+ years of total experience into workforce planning & Talent Acquisition.

2. Extensive knowledge of employment and recruitment practices, with demonstrated general management capability (e.g., managing people, managing budgets, managing change/innovation, managing vendors).

3. Extensive know-how and broad comprehension of Recruitment systems infra-structure, design, systems interfaces, and Internet capabilities.

4. Should have hired through multi channels/sources.

5. Innovative hiring through networking, social media etc. alternate channels.

6. Should have strong Campus and industry relationships. Preferably should have represented the company at recruiting events, Job fairs, seminars and conferences.

7. Must have in depth understanding of recruitment dynamics driving talent acquisition strategies for multiple geographies.