Senior Manager - Functional Digital Transformation & Program Management

Our client is a is a joint venture company, formed between India's most revered Group, and Asia's largest, independent listed pan-Asian life insurance group.

Department: Process Excellence - Operations / Process Transformation

Role Summary

Aa a digital transformation lead, this role is coined to manage customer journey transformation end to end. This would include Process mapping, design/ reengineer process to eliminate nonvalue adds, automate and digitize. This person will focus on changes to business processes, systems and technology and is mandatory to have a techno-functional experience in the BFSI (Insurance preferred) sector. The leader will work to drive faster project delivery, program manage considering existing system landscape, existing processes, and regulatory framework.

Working exposure in business process reengineering towards faster processing, reduction of defects, rework etc is mandatory.

Key Result Areas

- Project Management & re-engineering scope documentation

- Extensive experience in detailed requirements analysis, writing user stories as per end user requirements.

- Prioritizing competing demands from stakeholders and driving requirements from analysis through production with minimal support

- Co-ordination with Business Users pertaining to Operations, Underwriting, POS, Claims and Sales/Strategy for governing the requirements.

- Govern and sign off on completeness of requirement and accordingly co-ordinate on CR, BRD/SRS with all the details and closing the same in coordination with BU, BSG & IT.

- Understanding & preparing for business requirements documents, STP flows, system data flow diagrams, SOP & process flow diagrams in concurrence with relevant stakeholders

- Identify opportunities of improvement in form of workflows and RPAs

- Understand and working experience of Lean , Value Stream Mapping, Process map, design FMEA.

- Program manage end to end projects along with sign offs, reporting and tracking of results.

- Testing of controls periodically/ subsequently to ensure permanent mitigation of risk.

- Tracking of project along with maintenance of annexure/evidence related to the requirements for internal/external audits

- Ability to handle multiple responsibilities, and projects. Set priorities and respond positively to demanding situations. Strong work-ethics, demonstrated ability to interface effectively with diverse groups.

- Excellent Analytical and reasoning ability

- Excellent written and verbal communication

- Excellent in MS office(Visio/ppt, excel, word)

- Should be a good team player

Qualification: Graduate / Post- Graduate with Lean Six Sigma, Agile & PMP certifications