Senior Manager - Field Monitoring & Service Engineering - Automobiles

Sr. Manager - Field Monitoring and Service engineering

Role and Responsibilities :

- Establishment of the failures and identifying failures relevant to product liability

- Statistical Analysis of the failures and monitoring DPHV, Breakdowns and Repeated repairs.

- Monitor campaign completion and action plan for completion with the stipulated time period.

- Host CFT for Failure resolution forum & Monitor counter measures

- Follow-up with Quality Assurance and Engineering / Development for concern resolution

- Preparation and Release of technical circular to the field

- Analyze part consumption for abnormality and escalate to the failure resolution forums

- Creating and releasing Special Tools for efficient repairs of the vehicles.

- DFS evaluation and measures to improve the serviceability.

- Simulating the failures reported in the field and devise easy repair methods

- Updating Service Manual & Owner's Manual

- Monitor Warranty Trend and generate PCIR and Follow-up with CQA & RnD for solution

- Conduct special training sessions to field for disseminating new diagnostics, defect assessment and repairs techniques.

- Diagnose Field failures via Telematics and define the next actions

- Identify new failures (software or Mechanical) and make PCIR for RCA & PCA initiation

- Coordinate for updates in Owner's Manual in line with the recent updates in the products and the service offered.

- Evaluate and approve the ECN on behalf of service and coordinate with spare parts function for parts catalogue update.

Qualifications, Experience & Skills :

- Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent

- Minimum 10 years of experience as in 2 or 4 wheeler Technical Support or product support or service engineering function.

- Expertise in using diagnostic applications and tools

- Hands on experience in using Oscilloscope, Telematics & Data Loggers will be an added advantage.