Senior Manager - Events & Corporate Services - BFS/NBFC

Job opening for Senior Manager - Events & Corporate Services

JOB PURPOSE :

- The purpose of the senior events & corporate services manager is to develop & deliver client company and its fully owned subsidiary companies strategy for all events & travel management .

- He/She will be accountable for predefined & measurable deliverables for all events & travel management organized under client & its fully owned subsidiary companies.

PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job):

1. Events (CMD Office, Group & Company namely BFS,BFAMC,BFDL &EBH Domestic and International events

- Set Monitor & maintain oversight of event strategy, delivery & development.

- Establish objectives, budgets, resource allocation & planning.

- Establish & monitor quality standards.

- Ensure contribution & collaboration with BFS, BFAMC, BFDL & EBH leadership & internal HR, admin & marketing teams.

- Ensure alignment & optimization of BFS, BFAMC, BFDL & EBH, HR, administrative, technical, managerial policy & infrastructures.

- Align operations with respective company strategy & ethics.

- Maintain sustainable relationship with external suppliers, partners & vendors.

- Ongoing monitoring, reporting & evaluation.

- Manage personal engagements of CMD & his family.

- Manage quarterly/annual board meetings of various group companies

- Partner with relevant HR team to obtain monthly / periodic calendar, detailed requirements and budgets available

- Guide team to make adequate arrangements for L&D events and resolve any escalated issues, as required

2. Travel Management (Domestic and International)

- Come up with programs & policies for corporate travel for BFS, BFAMC,BFDL & EBH.

- Plan & execute seamless Hotel desk & travel management operations support to BFS & its fully owned subsidiary companies.

- Ensure all travel arrangements & operations are made like transport & lodging.

- Build & sustain relationships with stakeholders at vendor organization (eg travel partners, hotels, other services) to promote the interest of the group & drive compliance to establish SLA's & to leverage bent rates & service quality.

- Negotiate rates &contracts with travel service providers.

- Review reports (eg last-minute booking, last minute cancellation, hotel reports) submitted by vendors & draw inferences that can be useful to optimize costs, identify discrepancies & inform process controllers.

- Drive vendors to process invoices within established timelines and resolve any escalated issues of vendor payments in coordination with the finance team.

- Ensure vendor payments are processed in the agreed timelines.

- Ensure adherence to all policies related to Travel and Hotel; Identify and highlight to supervisor, any changes required to the policies based on user feedback and changing business operations.

- Provide suggestions & advice on travel documents, import & export regulations & insurance

- Project T & E reports.

- Continuously work towards the improvement of travel programs.

- Cater to adhoc requirements that may arise in the given portfolio.

MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) :

- Lack of a system with established protocols/processes that aid in operational effectiveness

- High dependency on third parties to meet internal TAT guidelines

- Taking a holistic perspective of business, cost and customer service for certain decisions

DECISIONS(Key decisions taken by job holder at his/her end) :

Following decisions are taken by the role :

- Negotiation of price, SLAs and other commercial/ service terms basis DOA

- Evaluation of vendors' performance

- Payment approval for vendors basis DOA

INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) :

Internal Clients :

Roles you need to interact with inside the organization (BFS, BFAMC,BFDL & EBH)to enable success in your day to day work

- Finance - To address vendor payment issues

- HR - To arrange L&D events

- Users - To address escalated grievances

- IT - To address system requirements and issues

External Clients :

Roles you need to interact with outside the organization to enable success in your day to day work

- Service providers/ vendors - To build relations, negotiate pricing, terms and conditions for services

DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) :

Financial Dimensions (These should be quantifiable numerical amounts) :

- Operating Budget - provided by Business Teams, approved by Finance

SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) :

Educational Qualifications :

a) Qualifications

- Post-graduation degree /Bachelor's degree in catering/hospitality

b) Work Experience

- Minimum 10 years of professional experience in events.

- A sound knowledge of NBFC events marketplace, destinations, suppliers, trade organization, trends, peer organizations.

- A marketing oriented, customer centric business outlook, combining strategic thinking with hands on skills.

- High comfort levels with emerging event, travel & communication technologies.

- Excellent communication skills in English are a must, Marathi & Hindi languages are an asset.

- Minimum 5yr of professional experience in corporate travel, tourism or hospitality business.

- Excellent knowledge of domestic & international travel regulations & customs.

- Knowledge of T & E processing.