Experience Required: - Masters degree in Business Administration/Operations or a related field. - 5-6 years of relevant experience in as a part of Grievance Redressal team in BFSI sector. Roles & Responsibilities - - Candidate must be proficient with MS Office applications - Excel and Advance excel, MS-Access. Knowledge on macros will be an added advantage. Knowledge of pivots, Vlookup, Hlookup is mandatory. - MS Power point for presenting the analysis, trends and insights is a must. - Prepare Monthly or Quarterly MIS to be published to Management or RBI. Should take complete onus for ensuring the timeliness and accuracy of all the reports shared internally or with regulatory bodies. - Business presentation skills along with data analysis is a must. - Identify, analyze and interpret trends or patterns in the available data sets. - Excellent interpersonal (verbal and written) communication skills are required to support working with internal &amp; external teams. - Ability to manage multiple priorities and assess &amp; adjust quickly to changing priorities. - Requires leadership qualities to mentor junior members of the team. - Work together with other team members for cross training and being a back-up to other team members if the situation demands. - Should have worked with the Grievance redressal team or Complaints management team in her/ his previous instincts. - Collaborating with cross functional team in resolving complaints with defined timelines.

Mumbai

Senior Manager - Escalations & Grievance - BFSI 

Senior Manager - Escalations & Grievance - BFSI  ,Job Description for Senior Manager - Escalations & Grievance - BFSI  in Populus Management Services Private Limited in  Mumbai for (5-12) years of experience. Apply Now!

Job Description for Senior Manager - Escalations & Grievance - BFSI  in Populus Management Services Private Limited in  Mumbai for (5-12) years of experience. Apply Now!