Our Client is a reputed BPO. JD- Desired Profile Years of Experience - 12-15 (At least 3 years in a similar role) Reports to - Vice President Direct Reports - Transition Managers (Sr.Mgr / Mgr/AM/DM) Domain - US Mortgage Location - Bangalore Shifts - 1pm - 10 pm Additional skills requirements - 3+ years of leading large, diverse BPO programs/projects - 5+ years on experience in managing projects / processes in US Banking / Mortgage Domain - Advanced degree, such as an MBA from a reputed Business school - Program management certification, such as PMP or Prince II Job Description In this role, the Transition Lead will report to the Global Transition Leader and will work closely with the Vertical Leaders and customers/potential customers in enabling transition of work to centres. Transition Lead is responsible to managing all transition and solution related activity in any one of the Verticals that s/he is aligned to. He/she should have a global perspective, prior experience in leading virtual teams for large multiyear, multi country deployment programs, an ability to work within a matrix management structure, and be prepared to travel as needed. Some of the key responsibilities are: Program / Project Responsibilities: - Have responsibility for the program management of selected transitions - or segments thereof - from the point, the work is identified to the point it is handed over to the Operating partners - Support new centre build outs and other&nbsp; selected&nbsp; programs from the organisation perspective, where work is being transitioned - Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case - Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc. - Ensure timely reporting for Transition KPIs. - Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition. - Support development of change management plans and efforts for countries from where work is being transitioned. - Effectively support the Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders. - As needed, work closely with Global and resources, as well as Services more generally, to meet global objectives and policies Innovation and Process Improvement Responsibilities: - Drive a culture of continuous improvement among direct reports - Identify process improvements during transition for all new processes being migrated - Question Status Quo and participate / drive initiatives that create positive impact for the organization People Responsibilities: - Mentor and groom direct reports - Perform ongoing performance evaluation and guidance. Provide continuous feedback to improve performance and timely completion of quarterly, half yearly performance appraisals. - Manage Team utilization and turnover targets. Technical skills requirements The successful candidate will exhibit, or possess, the following attributes and skills: - Self starter with a strong sense of initiative - Strong project and program management skills - Proven client management skills, with the ability to facilitate and influence - Excellent report writing, verbal and written communication and presentation skills - Financially savvy with excellent analytical and problem solving skills - Able to manage ambiguity and operate in a self-directed manner - Strong interpersonal skills including evidence of strong team working skills - Proven ability to manage several tasks concurrently - Ability to Lead and manage a Team of Seasoned Transition Managers. - Strong understanding of the firms financial and HR systems, and an ability to work with internal functional teams (IT, finance, HR, facilities, etc.) - Expertise in MS Project, PowerPoint and Excel

Bangalore

Senior Manager/Director - Transition - US Mortgage/Banking Domain - BPO Operations 

Senior Manager/Director - Transition - US Mortgage/Banking Domain - BPO Operations  ,Job Description for Senior Manager/Director - Transition - US Mortgage/Banking Domain - BPO Operations  in InnoQuest Consulting in  Bangalore for (12-15) years of experience. Apply Now!

Job Description for Senior Manager/Director - Transition - US Mortgage/Banking Domain - BPO Operations  in InnoQuest Consulting in  Bangalore for (12-15) years of experience. Apply Now!