Senior Manager/Director - Performance Improvement - Payments

Senior Manager\ Director - Performance Improvement _ Payments

- Domain Knowledge - The candidate should have extensive experience in the Payments industry. Specifically in areas such as cards/ wallets/ commercial payments / merchant acquiring.

- Hands on experience in running P&L related to payments and in working with technology and operations related to payments

- Solid understanding of the payments market and regulatory environment

- Additional experience in retail banking and working knowledge of branch and liabilities product would be valuable

Skills

- In-depth understanding of the economic and business environment in the payments industy

- Expertise in areas such as - Go to Market Strategy /Business planning / hands on experience of performance improvement of internal operations / Business development / Solution development

- Excellent oral and written communication skills

- Good leadership qualities

- Client relationship management and account management skills. Experience in handling mid to large-size accounts

- Program management, multi-tasking and time management skills

- Good experience in business development

Excellent people management skills

- Sharp focus on quality delivery

- Ability to develop / customize solutions relevant to client.

Client service delivery/execution

- Manage multiple projects, engagement economics and receivables, project resources and team utilization

- Lead the delivery / execution of high quality deliverables and manage service quality, brand and client expectations

Knowledge Management

- Contribute to brand development by writing articles, developing thought leadership and point-of-views

- Contribute to knowledge development and management

Business development:

- Manage clients & accounts and built professional relationships

- Meet business development targets by identifying new opportunities with existing and new clients

- Demonstrate significant industry / solution expertise

Richa Joshi