Senior Manager - Digital Sales & Alliances - Insurance

Strategy & Planning :

- Undertake strategic planning on achieving sales targets for the channel

- Develop sales targets for the Group / Cluster / Team within the channel

- Ensure monitoring and analysis of performance of each Group / cluster / team against identified targets

- Implement incentive schemes for the channel

- Provide inputs for product improvements, new product launches and improvement in sales processes

- Ensure allocation of budgets to various clusters and adherence to them

- Ensure and implement Best practices in the channel

Strengthen relationship with partners / Distributor :

- Manage & enhance relationship with the customer

- Maintain clear communication with the customer

Sales growth and cost management :

- Ensure achievement of sales targets for the channel.

- Ensure successful launch of new products and marketing promotional campaigns within the Channel

- Review monthly sales targets and discuss with cluster heads on backlog, customer feedback, and other insights from field force

- Effectively manage overheads and thus ensure reduction of cost of operations for the channel/zone

Customer satisfaction and retention :

- Monitor satisfaction of the channel's customers through a customer satisfaction index based on parameters such as customer complaints

- Ensure Company provides superior sales experience to its customers in the channel

People Management :

- Develop the recruitment and training plan for the Channel's distribution team in line with the overall recruitment & training plan and ensure recruitment and training of the team as per the plan

- Troubleshoot and resolve critical people related issues in the channel

- Take responsibility for development of team members and planning for succession; acting as mentor and coach and taking follow up action to ensure employee satisfaction and motivation