Senior Manager/DGM - IT Infrastructure Operations - Citrix

Job Description

- Over all 12+ years Experience in IT Infrastructure and last assignment /RIM support (pref. Domestic).

- 4+ Experience in supporting Virtualization (primarily Citrix, and other like VMWare, MS).

- Exposure to both Desktop and Server virtualization.

- Experience is NOC monitoring tools.

- Managed the operations of team of L1, L2 and L3/SME support for RIM.

- Experience in Virtualization and Citrix based environment

- Should be able to establish and run good operations and governance practices.

- ITIL Aware (specialization around Incident /Problem /Change Management)

- Able to work with the SMEs to drive major incidents and work towards RCA.

- Good team player and able to manage and mentor team

- Work on team skill enhancement and training need identification.

- Manage SLA and Availability of Services

- Develop KRA and productivity matrix for team and measure it

- Should have lead team of SMEs /L3/Ops Team leads for minimum 30 + resources

- Ability to work with Domestic Clients for escalation/reviews.