Senior Manager/Deputy General Manager/COCO Head - Sales & Service Team

Position : COCO Head

Level : Senior Manager/ Deputy General Manager

Academic Qualifications : BE/B Tech + MBA Preferred

Experience Profile : Minimum 15 years of relevant team handling experience preferably from Commercial Vehicles, Tyre & Lubricant industries

Reporting to : General Manager - Retail

Key Responsibilities :

1. Effective management of Sales and Service team to achieve desired Sales & Service numbers, revenue and profitability targets

2. Relationship building with all Key and Strategic Customers in the market and with other critical stakeholders in CV industry like Body Builders, Financers, major garage owners, etc.

3. Deploy effective market development plans/strategies.

4. Deploy effective local marketing initiatives

5. Ensure high performance on all Customer Satisfaction Indices. COCOs service & customer satisfaction levels have to be ahead of rest of the industry.

6. Develop market intelligence to understand emerging market trends and new opportunities.

7. Forecast demand and manage availability of right product mix for Retail

8. Work and interface effectively with the channel managementteams for support required and to be in sync with the organizational goals.

9. Ensure dealership infrastructure is as per required standards

10. Ensure implementation of right operating processes i.e. GSP & DOS

Competencies/Capabilities Required :

1. Effective team management & leadership

2. Networking & relationship building

3. Customer orientation

4. Commercial Negotiation skills

5. Business planning

6. Market & Competition Intelligence