Senior Manager - Delivery - Network Operations

We have an opportunity for a Delivery manager (Network Operations) for one of our client.

Job Description :

Delivery - Network Operations & Designing :

- Experience in managing Network operations 24x7x365 (L2/L3/L4 support)

- Strong proven operational experience in routing and switching in a complex data center environment

- Experience on Router, Switch, VPN, firewall, proxy and load balancer BAU support

- Managing day to day operations and client escalations

- Understand the business objectives, needs and requirements, translate them into technical requirements.

- Evaluation of Network architectures and technologies, LLD and HLD

- Participate as a key member on architecture related discussions to ensure technology decisions are aligning to data center business needs

- Lead the troubleshooting of technically complex issues in the network environment with SMEs and resolve them in minimal time

- Experience in leading a team of around 50+ people

- Extensive expertise of Delivery Management/Operations Management

- Leading the client transitions and RUN operations smoothly

- Ensuring Strict SLA adherence & SLA compliance

- Ensuring Quality of delivery excellence

- Handling multiple clients in a region or industry

- Strong People Management skills including

- Capability development/training/mentorship planning

- Hiring, attrition mitigation, retention planning

- Career progression planning

- Customer Relationship Management / Stakeholder Management

- Driving automation journey towards automated L1/L2 support with AI/ML/ Robotics etc.