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Jagriti Tripathi

HR Executive at AVSAR HR Services

Last Login: 13 March 2020

Job Views:  
1958
Applications:  78
Recruiter Actions:  28

Posted in

BPO

Job Code

715553

Senior Manager - Customer Support - FinTech Startup - IIT/NIT/IIM/ISB/MDI

4 - 10 Years.Bangalore
Posted 5 years ago
Posted 5 years ago

ABOUT THE ROLE :

- Lead the operations of a rapidly growing customer support division in a multi-channel support environment.(calls, chats, emails, app)

- Manage day-to-day operations and own TATs for customer issue resolution.

- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards.

- Monitor and improve ordering, telephone handling and other procedures.

JOB SKILLS AND REQUIREMENTS:

- Prior experience in setting up processes & managing customer support team.

- Ability to create buy-in and drive multiple stakeholders.

- Ability to structure, design & executre processes.

EDUCATION AND EXPERIENCE

- 4-years+ with MBA or Tier 1 colleges such as IIT/NIT

- Proven experience of leading a service driven support call centre operation through periods of significant growth or change.

LOCATION: Bangalore

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Posted By

user_img

Jagriti Tripathi

HR Executive at AVSAR HR Services

Last Login: 13 March 2020

Job Views:  
1958
Applications:  78
Recruiter Actions:  28

Posted in

BPO

Job Code

715553

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