jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
02/07 Jagriti Tripathi
HR Executive at AVSAR HR Services

Views:1942 Applications:77 Rec. Actions:Recruiter Actions:28

Senior Manager - Customer Support - FinTech Startup - IIT/NIT/IIM/ISB/MDI (4-10 yrs)

Bangalore Job Code: 715553

ABOUT THE ROLE :

- Lead the operations of a rapidly growing customer support division in a multi-channel support environment.(calls, chats, emails, app)

- Manage day-to-day operations and own TATs for customer issue resolution.

- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards.

- Monitor and improve ordering, telephone handling and other procedures.

JOB SKILLS AND REQUIREMENTS:

- Prior experience in setting up processes & managing customer support team.

- Ability to create buy-in and drive multiple stakeholders.

- Ability to structure, design & executre processes.

EDUCATION AND EXPERIENCE

- 4-years+ with MBA or Tier 1 colleges such as IIT/NIT

- Proven experience of leading a service driven support call centre operation through periods of significant growth or change.

LOCATION: Bangalore

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.