Senior Manager - Customer Support - eCommerce

Sr Manager - Customer Support (Leading eCommerce company)

- Looking for candidates from background in operations in ITES/IT companies (operational excellence expertise in the form black belts/ green belts or equivalent work exp. would be preferred).

- The Person will be managing one or more teams of customer support specialists who investigate buyer and seller transactions on company's platforms and take appropriate actions based on processes, tools and high judgement decisions.

- Provide leadership and support to their team and manage them to achieve and improve service levels.

- Focus to achieve process improvement and development of their team.