Responsibilities : Enterprise account management : - Drive Customer success activities &amp; outcomes - Oversee successful implementation of product suite for each client - Oversee portfolio of customers, avoid churn and explore avenues to Up-sell to maximise revenues from an account - Drive new business growth through greater advocacy and reference-ability - Drive employee engagement, leadership development and PR campaigns for the clients through volunteering platform - Increase product adoption amongst employees of existing corporate clients - Influence future lifetime value through higher product adoption &amp; customer satisfaction - Monitor key engagement metrics like product adoption, user rating, number of voices and customer health - Define and optimize customer lifecycle on the portal - Map customer journey and define segmentation of customer base and varying strategies - Develop listening points in journey (e.g. usage, satisfaction, etc.) - Send periodic performance report with Key Metrics to Executive team Cross-functional support : - Align with Product team around driving product roadmap - Align with Sales around cross-sell and up-sell and focus on selling with a retention focus - Align with Executive Team around key metrics and objectives Business strategy - Align with sourcing team to develop capabilities and offerings in areas of user interest - Identify &amp; build growth capabilities &amp; enablers that will drive significant growth of volunteering and giving in focus geographies. These would include optimizing the current assets and make the business future ready - Own the business and influence leadership team by sensitising them towards new user insights, product changes, new features etc. Desired background : - 2-8 years of work experience preferably in a consulting/account management role - MBA from a premium institute with excellent academic record - Prior experience in Employee engagement, Learning and Development is a plus Desired competencies: - Demonstrate high ownership and exude high energy in all tasks - Strong Bias for action - works at a rapid pace - Excellent organizational and team coordination abilities - Should be able to handle pressure and deadlines in an unstructured work environment

Bangalore

Mumbai

Senior Manager - Customer Success - IIM/MDI/ISB 

Senior Manager - Customer Success - IIM/MDI/ISB  ,Job Description for Senior Manager - Customer Success - IIM/MDI/ISB  in HyrEzy Talent Solutions in  Bangalore Mumbai for (2-8) years of experience. Apply Now!

Job Description for Senior Manager - Customer Success - IIM/MDI/ISB  in HyrEzy Talent Solutions in  Bangalore Mumbai for (2-8) years of experience. Apply Now!