Senior Manager - Customer Success/Account Management - SaaS

Account Management(Sr. Manager Customer Success)

About opportunity:

To accelerate our growth further, Happay is looking to build the industry's best Account Management team. This role will involve in managing existing Accounts of Happay and conducting the up-selling process as well.

What you must have:

- 3 to 5 years of account management experience (in a similar discipline preferred (B2B SAAS): financial services, business to business SaaS sales, solution selling)

- Excellent interpersonal, verbal, and written communication

- Proven track record in hitting quota and retention targets

- Organized, detail-oriented with the ability to multi-task, prioritize and respond quickly

- Negotiation skills as it relates to renewal upsells, cross-selling, and additional product add-ons

- Highly proficient in MS Office Suite and CRM systems. Experience with Salesforce is preferred

- Self motivated, team-focused attitude, and willingness to collaborate with peers, product management, and internal teams

What you would do:

- Present products and services to clients, peers, and management as it relates to performance and planning.

- Collaborate with colleagues and internal departments to achieve underlying fundamental companies' objectives and goals

- Meet and exceed sales KRAs and metrics for emails, calls, meetings and demonstrations, customer escalations.

- Provide actionable customer feedback to key stakeholders including, but not limited to, marketing, product development and research

Top 4 deliverables for the role:

- Customer Retention

- New Revenue Via Cross Sell & Upsell

- Recovery Management

- Over All Customer Management

What would make you successful:

- Customer First, Ability to make positive impact on every interaction, able to understand.

- Customer needs and find a solution.

- Interpersonal effectiveness and ability to influence.