Senior Manager - Customer Services - Retail

Senior Manager Service (Customer Service)

- After Sales Service;

- Exposure on Customer Relationship Mgt.;

- Analysis & implementation of various reports;

- Team Management (DRs/ Call Centre/ Vendor Mgt. etc.)

- Cost Optimization to some extent

- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met

- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers

- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory

- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service

- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met