Senior Manager - Customer Service - Retention & Relation - Telecom

Age- upto 35 yrs Only

We are hiring for a SM - Customer Service (Retention & Relation) - with a leading telecom service provider based at Mohali.

Job Details :

Location : Mohali, Circle Profile

Grade : SM

CTC : 10 L - 14 L, Standard Hike on Existing

Function : Retention & Relations

Department : Customer Services

Reports to : CS Head

Experience : Minimum of 8-10 years experience, Experience in telecom and in retention

Education : MBA

Desired Skills : Experience in telecom/banking and in retention

Role purpose

1. Management and reduction of Churn for the circle.

2. Circle Acquisition Churn management & On boarding of Customers.

3. Budgeting & Financial Planning for the Vertical.

4. Revenue Churn Management.

5. Prepaid High ARPU base & Churn management

6. Churn analysis, forecasting and strategy -planning and execution of activities to achieve targets.

Key Responsibilities

- To ensure customer retention & relationship, enhance revenue & net Adds. Optimize Cost of operation & effective resource utilization.

- Predictive Retention

- Pre paid High ARPU base Management

- Churn Analysis & Strategy

- Team Development

- Training and coaching of team

Typical Outputs

Retention & relationship, enhance revenue & net Adds. Circle Acquisition Churn management & On boarding of Customers.

If the above role excites you, Kindly share your updated resume with the below mentioned details -

Current Location

Ok to relocate Mohali

Reason seeking relocation

Family Set up(Married /Kids/ Husband- s/ Wife Job)

Ed Qualification

Is your Graduation Regular

Is your PG Regular

Age & DOB

Total Exp

Industries worked in ( Pls specify)

Exp in Customer Service ( yrs)

Exp in Retention & Churn ( yrs)

Current Team Size on Papers ( Offroll + Onroll)

Current Organization

Current Desgn

Reporting to

Current CTC ( fixed + Variable)

Expected CTC

Notice Period

We would appreciate some good references for this position who is eligible and looking for change, in case you decide not to go ahead with this opportunity.

Thanks in advance. We look forward to hearing from you.

Please feel free to connect for any further clarifications.

Ruchika Bhardwaj
Founder - Partner
Team Workoid
http://in.linkedin.com/in/ruchikab
http://www.iimjobs.com/r/93-ruchika-bhardwaj