Senior Manager - Customer Service - Order Management

Our client is a leading MNC in the Semiconductor Manufacturing space and has a presence across 17+ countries. They are looking to hire a Customer Service leader to support order management activities for global geographies for their Spare Parts and the position will be based out of Bangalore.

Reporting into the Head of Customer Service and managing a team of 15-18 people, you will be responsible for:

Managing customer service for global customers with a team of 15-18 people split majorly amongst two regions.

Specific business processes in support of spares operations, such as Quotation Process, Service/Sales Orders and Consignment Process (Quote to Cash Cycle), managing OTD, and handling of global customers.

Managing key departmental activities including but not limited to Budgeting and Forecasting, Infrastructure management, and Hiring, Training and Organization Development

Ideally you are an Engineer preferably Electrical/Electronics or Mechanical and should have overall 12+ years of experience in which atleast 6-8 years of relevant experience of handling order management for global customers in relevant industries such as Electrical/Electronics, Machine Manufacturing, Automation and Automotive for Spare Parts.

You must have SAP Sales and Distribution Module experience. You must have experience of handling customer service for global regions. You should have managed front-line managers and a team of atleast 8-10 people.

You should have business acumen and problem-solving skills. You should have demonstrated success in executing Lean, Six Sigma and RPA frameworks on your processes. You should be open to travelling and to flexible work shifts.