Senior Manager - Customer Service Operations - Insurance

Job Profile:

To foster customer loyalty through high-quality interactions at all service touch point. Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

- Collate and analyses customer expressions of dissatisfaction

- C-Sat feedback, ensure that C-Sat increases across the organization over time

- Continually identify opportunities to improve the customer experience

- Deliver change initiatives identified internally or from external good practice to support these opportunities

- Present data, recommendations to stakeholders and implement measurable customer experience

- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance customer experience

Desired Profile:

- 7-10 yrs of experience in handling Customer service operations role in Insurance or BFSI Industry. Would measure C-sat and enhance better customer experience.