Senior Manager - Customer Service Operations - eCommerce - IIT/NIT/IIM/MDI

Only people from Premier institutes between 4-7 years of experience in E commerce industry should apply.

Role/Designation: Operations Manager

Reporting to : Head Operations - India & China

Travelling : Not extensive but should be open for travelling locally & internationally.

Qualification Questions : Analytical understanding, Customer centric, Logical Reasoning skills, Self Driven, Sharp, eager to learn

Locations: Mumbai (Open for outstation candidates)

Experience: 4-7 Years Education: BE/MBA - Ideally from IIT's/NIT's (Else other Tier1/Tier2 institutes)

Preferred Industry: E-commerce (Startups in Ecommerce/Online portal customer experience)

- Deep understanding of scaled up operations. Exposure to ecommerce operations or freight forwarding is needed.

Key Responsibilities :

- Streamlining the operations process keeping in view the customer experience in view.

- Customer Service at the optimum level.

- Customer Satisfaction

- Setting up Organisation Structure, setting up team keep them engaged and motivated

- Self Driven, Analytically strong

- Good in logical reasoning.

Would be given additional projects/responsibilities in next 6-10 months (Expansion of role).