Primary Role Description: - Interact with clients and build relationships with them while ensuring their needs are being met - Oversee a team of customer service Associate and ensure they are providing an exceptional client experience - Mastermind creative ways to deliver an exceptional client experience - Develop and oversee the implementation of client service protocols - Coach and support team members to help them meet departmental goals - Keep records and documentation of client interactions for training purposes - Create monthly and quarterly departmental reports to determine whether KPIs are being met and Qualifications: - 5+ years prior experience in customer-facing roles at a senior manager or director level - Proven experience in a leadership role is required - Excellent communication skills and the ability to anticipate the needs of customers - Must demonstrate strong analytical thinking skills - Should possess strong problem-solving skills and the ability to make sound judgment calls - Superior organizational and time management skills - Knowledge of customer service programs and databases, or the ability to learn new software quickly - Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience - Ability to speak a second language is an asset

Chennai

Senior Manager - Customer Service Operations - BPO 

Senior Manager - Customer Service Operations - BPO  ,Job Description for Senior Manager - Customer Service Operations - BPO  in Vervenest Technologies Pvt Ltd in  Chennai for (5-7) years of experience. Apply Now!

Job Description for Senior Manager - Customer Service Operations - BPO  in Vervenest Technologies Pvt Ltd in  Chennai for (5-7) years of experience. Apply Now!