Senior Consultant at Impeccable HR
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Senior Manager - Customer Service - Freight (7-15 yrs)
Senior Manager - Customer Service in Freight MNC - Mumbai
Organisation: One of the Leading Freight Forwarder
Role: Air Freight Head - Mumbai
Qualification: Graduate/Post Graduate
Location : Mumbai
Job Details :
- Ensuring that the entire CS team is aligned as per customer KPIs which are met as per agreed timelines.
- Ensuring all the standards operating procedures are developed and followed by the team.
- Maintain excellent interpersonal relations with all the clients and meet them on regular basis to get more business opportunities for Local Sales as well as for Key Accounts.
- Meeting ISO Standards within the department.
- Meeting the volume/GP/EBIDT for the department.
- Deep-selling with existing Customers
- Ensuring the team members are trained on the customer services and the adhoc enquiries that are received.
- Addressing team concerns and developing them to handle multiple clients.
- Ensures new value-added customers are added in the existing client accounts.
1. Only from freight background.
2. Should have knowledge of Air Freight (Export / Import)
3. Exposure of operational role
4. Your current CTC should be more than 10 LPA
In case above role suits you, please share your updated CV along with following details :
Current Company :
Current CTC :
Expected CTC :
Notice Period :
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