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31/08 Sanjeev Maheshwari
Founder & Principal Associate at rFactor Consultants

Views:2704 Applications:71 Rec. Actions:Recruiter Actions:28

Senior Manager - Customer Segmentation - Insurance (8-10 yrs)

Mumbai Job Code: 252745

Job Purpose :

- Responsible for managing the Customer Segmentation role.

- Finalize customer segmentation framework and execute against an operating model centered around core segments; including making necessary adjustments to systems, processes, products and service delivery, distribution channel deployment and people.

Key Responsibilities and Accountabilities :

- To define and enhance customer segments which will be the target segments for the organisation.

- Conduct, support and develop research methodology to study and understand customer behaviours.

- To study existing customer attributes and define needs and offer the right products and services.

- Develop analytical reports of existing customer segments

- Support and provide inputs for development of IT infrastructure, Digital Platform, Service Integration specific to the identified segments.

- To provide the necessary customer data embedded with required information and conduct required data analysis in order to share with sales and alternative channel units.

- Support various departments, in development of overall architecture towards being a customer centric organisation.

Behaviors / Competencies:

- Strong interpersonal skills, able to successfully build and maintain networking relationships (both formal and informal)

- Strong analytical and logical problem solving skills

- Deriving and Applying insights into actionables.

- Relational abilities and negotiating and working with multiple internal customers

- Proactive, agile and highly responsive towards achieving goals - leveraging key strengths and capitalizing on opportunities with a keen sense of urgency

- Persistent and resilient to resolve complex problems that requires negotiation, issue navigation and organization agility

- Strong interpersonal communication and relational skills, good organizational and project management skills; sound judgment; initiative; flexibility; detail-oriented

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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