Senior Manager - Customer Lifecycle Management - Telecom

Job Description:

- Experienced in selling software solution to Middle East - Mobile Operators.

Key Role & Responsibility:

- Planning & Execution of U&R Programs

- Ensuring maximum revenue for circle

- Reduce churn and ensuring substantial growth in ARPU & MoU.

- Responsible for CLM process and campaign management.

- Understanding the current requirement and suggest campaigns performing well in other circles.

- Enhancing the revenue.

- STV & TOPUP Penetration

- Balance build-up of Zero MoU/ Recharge base

- Managing Promotional Activities (SMS, OBD & Telecalling)

- Managing portfolio of products to meet customized needof consumer and trade.

- Overall customer satisfaction

Skills & Experience:

- 6+ years of prior experience in the relevant field.

- Experience in Analytics is must

- Must have experience in selling CRM Software to Telecom.

- Good knowledge on selling software solution to Middle East - Mobile Operators.

- Working in GCC countries (preferably already based in UAE)

- Arabic speaking in an added advantage

- Should have driving license of UAE/Dubai.

Essential Qualification: M.B.A.