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26/10 Bhaskar Anand
Recruitment Consultant at Talpro

Views:4146 Applications:169 Rec. Actions:Recruiter Actions:0

Senior Manager - Customer Experience/SCM Design & Development Project - Internet/Online (6-12 yrs)

Gurgaon/Gurugram Job Code: 758096

- Experience of working in Customer Centric roles with experience of handling Customer Care Operations/Projects

- Improve Customer service experience, create engaged customers and facilitate organic growth-

- Identifying, designing and implementing sustainable and scalable improvements in existing processes-

- Conduct RCAs of customer issues and collaborate with operations and Supply Chain to solve for these issues-

- Engage with multiple stakeholders for improving customer experience

- Study different processes, drive standardization and eliminate non value added activities.-

- Define success metrics for projects, monitor project pilots and ascertain project success/failure.-

- Coordinating development of tech products with the product team in line with the process requirements

Education/Experience:-

- Bachelors / Master's Degree in any discipline

- 5 to 8 years of experience in Customer Experience Improvement-

- Excellent analytical & problem solving skills-

- Green belt and Black belt certifications preferred-

- Basic SQL Data Extraction skills-

- Well versed with functioning of CRM softwares-

- Good Project management experience-

- Ability to influence other teams and align them towards the common goals (ref:iimjobs.com)

Desired Skills and Experience

- Project Management, Customer Experience, Supply Chain, eCommerce, Process Excellence, Process Design, Customer Service, Blackbelt

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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